Returns & Exchanges
Ludovic de Saint Sernin offers a 14-day return period from the date of delivery for items in their original, unworn condition with all tags attached. Please note that for hygiene reasons, certain intimate items and pierced jewelry are non-returnable.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Prepare the Package
Place the items in their original designer packaging and secure them inside a protective shipping box to ensure the garments remain undamaged during transit.
Ship the Item
Affix the pre-paid shipping label provided via the portal to your package and drop it off at the designated courier location.
Refund Processing
Once our atelier inspects the returned items, your refund will be issued to the original payment method within 5 to 10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing